Smart CallManagement
A modern platform for building connected contact centers. It revolutionizes the way you handle calls, monitor agents, and maintain smooth customer interactions at scale.
Unified Extensions System
Integrate all departments and agents under a single extension framework to simplify internal communication. The system enables centralized number management and easy access across multiple devices and locations.
User-Friendly Portals
Intuitive web and mobile interfaces that simplify call handling, account management, and user access.
Auto Attendant
AI-driven routing that connects callers to the right department or extension without manual intervention.
Number Management
Centralized tools for streamlined number allocation, porting, and lifecycle administration.
Operator Panel
A real-time command view of live call activity, enabling proactive supervision and optimized performance.
Intelligent Call Routing
Handle every inbound call strategically with routing rules that improve precision and reduce delays. Using skill-based and performance-based mapping, calls are distributed efficiently to the best-suited agent.
Automated Call Distribution (ACD)
Routes inbound calls using advanced strategies such as skill-based, round-robin, or least-call logic for faster resolutions.
Inbound Call Queues
Streamlines high call volumes with structured queuing and uninterrupted service flow.
Waiting Treatment
Enhances caller experience through customized music, announcements, and self-service options.
Queue Callback
Offers customers the flexibility to receive a callback instead of waiting on hold, boosting satisfaction and reducing abandonment rates.
Advanced Call Controls
Gain complete visibility and authority over all live interactions. From recording and real-time dashboards to SLA tracking, experience smarter control over customer communications.
Live Dashboard
Monitor active calls, queue status, and agent availability in real time for instant operational awareness.
On-Demand Call Recording
Securely record and retrieve calls for quality assurance, compliance, and training purposes.
SLA Calculation
Automatically track and enforce service level agreements to uphold performance standards.
Queue & Agent Reports
Access in-depth analytics on call outcomes, wait times, and agent efficiency to optimize service delivery.