CustomerIntelligence
Transform conversations into clarity. AI-driven analytics decode every interaction into performance metrics that strengthen decision-making, streamline operations, and improve customer experience.
Sentiment Analysis Engine
Gain real-time visibility into customer emotions and feedback patterns. The AI-driven sentiment module analyzes tone and language to assess satisfaction levels and detect potential service issues before they escalate.
Tone Detection
Identifies emotional cues in voice or text interactions to understand customer mood.
AI Sentiment Scoring
Uses machine learning to assign sentiment values for accurate experience evaluation.
Real-Time Analysis
Processes ongoing conversations instantly to support immediate service adjustments.
Feedback Trends
Aggregates sentiment data over time to reveal recurring customer themes and improvement areas.
Agent Productivity Tracker
Track and analyze agent performance metrics to ensure consistent productivity and service quality. Detailed reporting and real-time dashboards help optimize workloads, identify strengths, and address performance gaps.
Agent Dashboard
Displays personal and team KPIs to keep agents aligned with targets.
Call Volume Reports
Provides detailed insights into handled, missed, and transferred calls per agent.
Wallboard Display
Presents real-time performance visuals and team metrics to keep agents informed and motivated.
Role-Based Access Control
Assigns permissions based on user roles to maintain data security and operational accountability.
Service Efficiency Monitor
Monitor queue operations and service-level performance to ensure seamless communication flow and timely resolutions. This system provides a comprehensive view of service health across teams and time periods.
Abandonment Tracking
Detects dropped or abandoned calls to identify pain points in customer experience.
Hot Desking
Enables employees to log in from any device and access their personalized call settings, supporting mobility and resource efficiency.
Find Me / Follow Me
Ensures important calls reach available team members by automatically routing them across multiple numbers.
Incoming Number Blocking
Instantly blocks spam or unwanted calls to reduce disruptions and improve line efficiency.