Automated DialingSolutions
Simplify outbound calling with automated systems that connect agents faster, reduce manual effort, and improve overall campaign productivity.
Smart Dialer Technology
Experience faster outreach with predictive and progressive dialing modes that minimize idle time and boost live connections. Calls are intelligently managed for maximum agent efficiency and contact success.
Short Codes
Simplify internal communication with quick-dial extensions for frequently contacted numbers.
Conditional Call Forwarding
Automatically redirect calls based on specific conditions such as busy lines or after-hours availability.
Office Hour Routing
Define custom call handling rules for business hours and off-hours to maintain responsiveness.
Busy Lamp Field
View real-time line status of team members to enhance coordination and reduce call delays.
Quality Management Suite
Strengthen communication operations through data intelligence, AI automation, and continuous monitoring. Built for global enterprises, it enables transparent, secure, and consistent interactions across every channel.
Service Monitoring
Tracks call quality, uptime, and system performance in real time to ensure uninterrupted operations.
Sentiment Analysis
Uses AI to evaluate customer tone and sentiment, helping teams enhance service quality and agent responsiveness.
Agent Control Panel
Provides a unified interface for agents to manage calls, monitor queues, and track personal KPIs effectively.
Metrics & Traces
Offers deep diagnostic visibility into network performance and communication flows for precise issue detection and optimization.
Performance & Security Suite
Keep every call monitored, protected, and compliant. With live dashboards and fraud detection, agents can focus on quality conversations while the system ensures reliability.
Fraud Detection & Alerts
Continuously monitors for suspicious call behavior and triggers instant alerts to prevent misuse or breaches.
Call Parking
Seamlessly place calls on hold and retrieve them from any device or extension for flexible handling.
Role-Based Access Control
Enforces data security by assigning permissions based on user roles and responsibilities.
Encryption at Rest
Protects stored recordings and communication data with enterprise-grade encryption to ensure full compliance.